Warranty Policy

At HuxRova, we are committed to providing high-quality recovery products that enhance your well-being. To ensure your satisfaction and peace of mind, we offer a comprehensive warranty on our products. Please read our warranty policy below for more details.

1. Warranty Coverage

Our products are covered by a 1-year warranty against defects in material and workmanship from the date of purchase. If you experience any issues with your product during this period, we will repair or replace it at no cost to you, provided that the issue is not caused by misuse, accidental damage, or normal wear and tear.

2. What is Covered

  • Manufacturing Defects: Any defect in material or workmanship that affects the functionality of the product.
  • Functional Failures: If the product fails to perform as intended under normal usage.

3. What is Not Covered

  • Damage from Misuse: Damage resulting from improper use or failure to follow the instructions provided with the product.
  • Accidental Damage: Any damage caused by accidents such as dropping, impacts, or exposure to harsh environments.
  • Normal Wear and Tear: Damage due to regular usage over time, including battery degradation or cosmetic wear.
  • Unauthorized Repairs or Modifications: Any product that has been altered or repaired by someone other than an authorized HuxRova service provider.

4. How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

  1. Contact Customer Support: Reach out to us via email at support@huxrova.com with the subject line “Warranty Claim”.
  2. Provide Proof of Purchase: Include a copy of your order confirmation or receipt to verify the purchase date.
  3. Describe the Issue: Provide a detailed description of the problem with your product. If applicable, include photos or videos showing the defect.
  4. Return the Product: If we determine that the issue qualifies for a warranty claim, we will provide instructions on how to return the product to us.

5. Repair or Replacement Process

Once we receive the returned product, we will inspect it to confirm the defect. If the product is covered under warranty, we will:

  • Repair the item, if possible.
  • Replace the item with the same model or a comparable product if repair is not feasible.
  • If a replacement is not available, we will issue a refund for the original purchase price.

6. Warranty Limitations

  • The warranty does not cover shipping fees for returns or exchanges. The customer is responsible for the return shipping costs unless the product is defective or damaged upon arrival.
  • We reserve the right to modify the terms of the warranty at any time. Any changes will be communicated on this page.

7. Additional Notes

  • Warranty claims are only valid for products purchased through the official HuxRova website or authorized retailers.
  • Please keep your proof of purchase, as it may be required for warranty claims.